FAQ

Our target customer is the globally-minded fashion enthusiast who values runway-inspired style at accessible prices. She’s typically aged 18-35, appreciates curated collections from dresses to swimwear, and expects seamless international delivery to complement her mobile lifestyle.

We specialize in contemporary wardrobe essentials with a fashion-forward edge. From office-ready suits to beach-perfect swimwear, our collections blend timeless silhouettes with seasonal trends, all designed for effortless mixing and matching.

Currently, we focus on standard sizing across our collections (US 0-12). We’re constantly evaluating our size range based on customer feedback – check individual product pages for specific measurements.

Each product page includes detailed measurements and fabric information. For tailored pieces like our Suits & Tailoring collection, we recommend comparing these to your best-fitting garments. Still unsure? Our customer service team can advise on fit.

Yes, all swimwear in our Swimwear collection features fully lined construction for both support and modesty. Descriptions specify whether padding is included or removable.

We accept:
• Visa
• MasterCard
• JCB
• PayPal
All transactions are securely processed with 256-bit encryption.

Common reasons include:
• Insufficient funds
• International transaction blocks (contact your bank)
• Billing/shipping address mismatch
• PayPal verification needed
Try again or use an alternate payment method. For persistent issues, email [email protected].

We process orders quickly to ensure fast delivery! Contact us immediately at [email protected] if you need changes – we’ll try to accommodate requests received within 2 hours of ordering.

We deliver worldwide except select remote areas in Asia (contact us for specific country inquiries). All packages ship from our Panama City hub via DHL, FedEx, or EMS.

🚀 Express Shipping ($12.95)
• Processed in 1-2 business days
• 10-15 day delivery via DHL/FedEx
• Full tracking included

🎁 Free Standard Shipping (Orders $50+)
• Processed in 1-2 business days
• 15-25 day delivery via EMS
• Tracking provided

International shipments may show limited updates for 3-5 days after dispatch. If no movement appears after 7 days or your estimated delivery window passes, contact us at [email protected] with your order number.

While we prepay major shipping fees, some countries charge import duties. These are the customer’s responsibility and vary by location. Check your local regulations – we declare all packages at full value with “Apparel” as the description.

We accept returns within 15 days of delivery. Items must be unworn, with tags attached, and in original packaging. Swimwear and underwear are final sale unless defective.

Email [email protected] with your order number and reason for return. We’ll provide a return authorization and instructions. Note: Customers are responsible for return shipping costs unless the item is faulty.

Processed within 5 business days of receiving your return. Refunds appear in 7-10 business days depending on your payment provider. We’ll email confirmation when processed.

Currently, we process returns for refunds only. For size exchanges, return the original item and place a new order to ensure you secure your preferred size.

Click “Forgot Password” on the login page. You’ll receive an email with reset instructions. Still having trouble? Contact our support team.

Multiple failed login attempts may temporarily lock your account. Wait 30 minutes or contact us to reset. Ensure you’re using the email address associated with your orders.

Manage subscriptions via the link in any marketing email, or adjust preferences in your account dashboard under “Communication Settings.”